In this article I’ll gather some notes and tricks on Cisco Meeting Server setup. More about Aurus RichCall for Cisco contact center
The agent uses RichCall Agent UI embedded in Cisco Finesse for video and web-collaboration with the client. RichCall established an interactive video-enabled session. One of UCCX call variables indicates that the incoming call is a video call.ĥ. UCCX places the call to one of UCCX queues and routes it to one of the available agents.Īn agent answers the call using his Cisco endpoint. RichCall server uses the preconfigured SIP trunk to make a SIP call to the UCCX CTI port configured in Cisco UCM. Here is the call flow explaining how we achieved that.Ĭustomer uses a widget embedded into a website.Ģ. There are 3 points of integration - Cisco UCM, Cisco UCCX and Cisco Finesse. Since Cisco Remote Expert Mobile/Cobrowse solution reached its end-of-sale there is no native app adding video channel to a Cisco-based contact center.Ī great alternative is Aurus RichCall for Cisco UCCX/UCCE, which offers a best-in-class support for Cisco environment.
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